Terms of Service

1. Services

Praedis Group LLC, doing business as TrueBlue Hunterdon Pool Care (“TrueBlue,” “we,” “us”), provides residential pool maintenance, opening, closing, and cleaning services in Hunterdon County, NJ. By booking a service through our website, you agree to these Terms of Service.

2. Instant Quotes

Quotes provided through our website are estimates based on the information you submit. Pricing assumes the pool size, equipment, condition, and water chemistry described at booking are accurate. If, on arrival or during service, the actual pool size, equipment, condition, water chemistry, or chemical demand differs materially from what was represented, TrueBlue reserves the right to adjust pricing or apply additional charges (including chemical overages, deep-clean fees, return-visit fees, or other reasonable add-ons). We will make a good-faith effort to notify you before billing any adjustment, but routine balancing chemicals and add-on service fees consistent with our published rates may be applied without prior notice.

3. Payment Authorization

By completing a booking and saving a payment method, you authorize TrueBlue Hunterdon Pool Care to charge your card on file for services rendered. Weekly service is billed monthly based on 4 scheduled visits. Months with a 5th service visit will be billed separately. One-time services (openings, closings, green to clean) are charged upon completion.

Your payment information is stored securely by Stripe, Inc. TrueBlue does not store your card details on our servers.

4. Cancellation & Rescheduling

We understand that schedules change. To cancel or reschedule a visit, please contact us as soon as possible so we can adjust our schedule accordingly.

• Cancellation or rescheduling: No fee. Just let us know and we will update your appointment.

5. Weekly Maintenance Billing & Cancellation

Weekly service is billed monthly based on 4 scheduled visits (per-visit rate × 4). Months with a 5th service visit will be billed separately at the same per-visit rate. Your card on file is charged after the first cleaning of each month is completed and logged.

Initial condition and service expectations:

• Pools with excessive debris, algae, or imbalanced water may require additional service visits and/or chemicals at an additional cost.
• Pool clarity and full water balance may take multiple visits depending on starting condition.

Canceling your weekly maintenance service:

• Before the first cleaning of the month: If you cancel your weekly service before we perform the first cleaning of the month, no charge is incurred for that month.
• After the monthly charge has been processed: Once the first cleaning of the month has been completed and the monthly charge has been processed, no refund will be issued for the remaining visits in that billing period. Your service will remain active through the end of that month, and you are entitled to receive all remaining scheduled visits for the month you have already been billed for.

We encourage clients who have already been billed to continue using their remaining visits for the month rather than letting them go unused.

6. Chemical Inclusions, Overages & Add-On Service Fees

Standard chemical doses are included. Extra doses, specialty chemicals, and any chemical not listed below as standard are billed when used.

Standard chemicals included (at normal usage levels):

• Liquid chlorine (sodium hypochlorite) for routine sanitation
• Trichlor tablets for sanitizer feeders
• Cal-hypo (granular shock) for routine shock treatment
• Muriatic acid for lowering pH
• Soda ash for raising pH
• Baking soda for raising alkalinity
• Calcium chloride for raising calcium hardness
• Cyanuric acid (stabilizer), seasonal top-off only

These standard chemicals are included in the price of weekly maintenance, opening, and closing service at normal usage levels for a pool that has been represented accurately and is in normal condition. “Normal usage” means the chemical demand of a properly sized, properly circulating, properly covered pool that is being maintained on a regular schedule.

Specialty chemicals NOT included (billed when used):

• Algaecide (all types) — algaecide is a specialty product, not a standard chemical, and is billed whenever used.
• Pool salt for salt-system fills, conversions, or large additions
• Flocculant and other clarifying agents
• DE powder for filter recharge
• Stain & metal sequestrants, phosphate removers, enzymes, borates, and similar specialty products
• Stabilizer beyond normal seasonal top-off (e.g., full or partial CYA additions outside of routine top-up)

Other situations that may result in additional charges:

• Excessive chemical demand: Pools that consistently consume standard chemicals well beyond normal levels (heavy bather load, undersized or failing equipment, leaks, undetected algae, contamination, repeated re-shocking, persistent stabilizer or calcium issues, runoff, etc.) may be billed for the additional doses at our standard rate.
• Pool not as represented: If the pool condition, size, equipment, water chemistry, or sanitation level on arrival is materially worse than described at booking, the price will be adjusted accordingly. This includes pools booked as “clear” or “good condition” that are actually cloudy, green, algae-affected, or chemically out of balance.
• Filter cleaning fee: Routine backwashing on weekly visits is included. Billable filter cleaning (cartridge soak, full DE recharge, or deep cleaning beyond a routine backwash) is billed as an add-on at our then-current rate.
• Revisit / recheck fee: If a return visit is required to recheck or rebalance a pool (for example after a green pool recovery, after stabilizer or calcium adjustment, after salt addition, after a cold-water salt-system startup, or after fill or refill), a revisit fee will apply at our then-current rate in addition to any chemicals used.
• Equipment-driven chemical waste: If a pump, filter, salt cell, or automation issue is causing chemicals to be wasted or consumed faster than normal, the cost of the additional chemicals is the responsibility of the customer until the underlying equipment issue is resolved.

We will always make a good-faith effort to communicate before billing significant overages, but routine add-on charges consistent with this section may be applied to your card on file without prior notice. A line-item breakdown of any add-on fees is provided on every service report.

Weekly clients: this section matters. The weekly price is built around a normally-behaving pool. If your pool starts consuming significantly more standard chemicals than a comparable pool of the same size, we will tell you, recommend a fix (often equipment, cover usage, or runtime), and bill the additional doses at standard rates until the underlying cause is resolved.

7. Service Access & Equipment

All pool systems must be operational and accessible at time of service. Additional charges may apply if service is delayed due to access or equipment issues.

You agree to provide safe and reasonable access to your pool on the scheduled date. If our technician cannot access the pool area due to locked gates, aggressive animals, or other obstructions, the visit may be treated as a no-show at our discretion.

8. Disputes & Refunds

If you are unsatisfied with a service, please contact us within 48 hours of the visit at info@hunterdonpools.com or (908) 455-8128. We will work with you to make it right. Refunds are evaluated on a case-by-case basis.

9. Messaging Program Terms (SMS)

Program name: TrueBlue Hunterdon Pool Care, operated by Praedis Group LLC.

TrueBlue operates a single transactional text messaging program:

• Service notifications. Transactional messages tied to a service you have booked or requested a quote for, including booking confirmations, appointment reminders, technician on-the-way alerts, and post-service report links. By providing your phone number and submitting a booking or quote on hunterdonpools.com, you agree to receive these service-related messages. This consent is shown in plain language next to the phone field on every booking and quote form. Consent to receive these messages is not a condition of any purchase or service.

Message frequency: varies based on your service schedule, typically 1–4 messages per scheduled visit.

Msg & data rates may apply.

Help & opt-out:

• Reply STOP to any text message to unsubscribe. Reply HELP for assistance.
• You may also call or text us at (908) 455-8128 or email info@hunterdonpools.com for help.

Messages are sent through Twilio, our SMS provider. Carriers are not liable for delayed or undelivered messages. We will not share, sell, rent, or transfer your SMS opt-in data, mobile phone number, or any data collected through our SMS program to any third parties or affiliates for any purpose. See our Privacy Policy for details on how phone numbers and message records are handled.

10. Limitation of Liability

TrueBlue's liability for any claim arising from services provided is limited to the amount paid for the specific service in question. We are not liable for pre-existing pool damage, equipment failure unrelated to our services, or consequential damages.

11. Contact & Legal Notices

Questions about these terms? Reach us at:
info@hunterdonpools.com
(908) 455-8128

Formal legal notices should be sent in writing to the legal entity at:
Praedis Group LLC
PO Box 602
Hoboken, NJ 07030